Shipping policy

Shipping Policy

Last updated: October 2026

At PaperFlow, we aim to process and deliver every order in 3-7 days reliably and transparently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are processed during our regular business days, Monday through Friday, excluding public holidays.

Once your order has been successfully placed and payment has been confirmed, we prepare the products for shipment.

The estimated delivery time shown at checkout and on our website refers to the shipping transit time after the order has been processed.

If there is an unexpected delay in processing your order, we will contact you using the contact information provided when placing the order.

2. Delivery Options

We currently offer the following delivery options, where available for the destination:

Standard Delivery: 3–7 business days

Delivery estimates may vary depending on the destination, carrier, weekends, public holidays, and circumstances outside of our reasonable control.

The applicable shipping options, costs, and estimated delivery times will be displayed during checkout before you complete your purchase.

3. Shipping Costs

Shipping costs are calculated according to the destination, shipping method, order size, weight, and other applicable delivery conditions.

The final shipping cost will be clearly displayed at checkout before payment is completed.

If free shipping is available for a particular order, promotion, or destination, the applicable conditions will be displayed on the website or at checkout.

4. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after the tracking number has been issued.

If you believe your tracking information has not updated for an unusually long period, please contact us at:

Email: info@paper-flow.store

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible at info@paper-flow.store.

We will make reasonable efforts to assist with address corrections before the order is dispatched. However, once an order has been shipped, we may not be able to change the delivery address.

6. Delayed or Missing Orders

If your order has not arrived within the applicable estimated delivery period, please contact us at info@paper-flow.store so that we can investigate the shipment with the carrier.

Delivery estimates are not guaranteed delivery dates because carrier delays, weather, operational disruptions, public holidays, and other circumstances may affect transit times.

We will make reasonable efforts to assist customers in resolving delivery issues.

7. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or contains an incorrect item, please contact us as soon as possible at info@paper-flow.store.

Please provide:

Your order number
A description of the problem
Photographs of the package and/or products where applicable

We will review the issue and work with you to determine the appropriate solution in accordance with our Refund and Returns Policy and applicable consumer protection laws.

8. International Deliveries, Taxes and Customs

For deliveries outside the destination country's applicable domestic shipping area, additional customs procedures, import duties, taxes, or other charges may apply depending on the destination and the applicable laws.

Where such charges are legally payable by the customer, they are not included in the product or shipping price unless expressly stated at checkout.

Customers are responsible for providing accurate delivery and customs information where required.

9. Delivery Attempts and Undeliverable Packages

If a carrier is unable to deliver an order because of an incorrect or incomplete address, failure to accept delivery, or other circumstances attributable to the recipient, additional delivery or return costs may apply where permitted by law.

If an order is returned to us, please contact us at info@paper-flow.store so we can determine the available options.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, delivery areas, or applicable requirements.

The latest version will always be published on this page.